Steering Committee
Rudy A. Dalimunthe
Senior Vice President, Digital Business (B2C & B2B) - New Retail Customer Excellence
Tokopedia
Confirmed Speakers
Libertha Hutapea
VP of People Business Partner, Talent Development and Performance Management
Tokopedia
Philip Joseph
Senior Vice President Customer Experience & Service Operation
Indosat Ooredoo Hutchison
Who will Attend?
- Customer Relations Heads
- Customer Service heads
- Customer Loyalty Heads
- Contact Centre Heads
- Customer Operations Heads
- Customer Experience Heads
- Heads of UX
- Chief Digital Heads
- Technology Heads
- Chief Marketing Heads
- Heads of Consumer Insights and Analytics
- Senior Management ( CEO, CMO, COO, CDO, CTO)
- Heads of Product Development and Innovation
Industry Focus
- BFSI
- Hospitality
- E-commerce
- Retail
- Healthcare
- Manufacturing
- Travel & Tourism
- Telecom
- Education
Why Attend?
- Tap into changing customer needs and expectations to consistently deliver meaningful experiences
- Leverage and understand about digital tools to deliver rich, personalized, and immersive customer experiences
- Maximize interactivity and boost engagement with pioneering, proactive and data-led personalization strategies
- Unlock new opportunities within AI and Automation whilst retaining the vital human interaction for seamless and meaningful CX
- Refresh and revamp to craft seamless customer journeys across all touchpoints for outstanding end-to-end customer experience
- Turn into business-critical customer feedback, measure online interaction, and action customer insights for insight-driven strategies
Sponsors & Partners
Platinum Sponsor
Gold Sponsor
Lanyard Sponsor
Exhibitor
Associate Sponsor
Networking Partner
Media Partners