22 February 2023 | Jakarta, Indonesia

About Event

8th NXT CX SEA Summit 2023

8th NXT CX SUMMIT Indonesia in partnership with Indonesia Customer Experience Professional (ICXP) aims to bring together the customer experience fraternity from the nation and brew an interesting conversation about driving business value through enhanced customer experience and retention.

A seamless and immersive customer experience is no longer a differentiator but an expectation. While many businesses recognize this, they often lack a comprehensive and future ready CX strategy. Without such a critical strategy established and in place, the necessary ROI cannot be achieved.

Many organizations lack a clear brand and experience strategy or fail to communicate the same broadly. This can result in ineffective initiatives with lost opportunities that do not move the needle with customers or leave a negative impression on them, making them liable to losing the customer in the future.

Summit will address the challenges and solutions faced by the industry and the community. With series of keynote talks, panel discussions, case study and product demo showcase the summit will highlight leaders in customer experience industry.

Steering Committee

Sri Safitri

DEVP Customer Experience & Digitalisation

Telkom Indonesia

Eva Noor

President & Managing Director

Xynexis

Rudy A. Dalimunthe

Senior Vice President, Digital Business (B2C & B2B) - New Retail Customer Excellence

Tokopedia

Cut Noosy

Director of Customer Experience

Grab Indonesia

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Who will Attend?

  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Contact Centre Heads
  • Customer Operations Heads
  • Customer Experience Heads
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management ( CEO, CMO, COO, CDO, CTO)
  • Heads of Product Development and Innovation

Industry Focus

  • BFSI
  • Hospitality
  • E-commerce
  • Retail
  • Healthcare
  • Manufacturing
  • Travel & Tourism
  • Telecom
  • Education
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Why Attend?

  • Tap into changing customer needs and expectations to consistently deliver meaningful experiences
  • Leverage and understand about digital tools to deliver rich, personalized, and immersive customer experiences
  • Maximize interactivity and boost engagement with pioneering, proactive and data-led personalization strategies
  • Unlock new opportunities within AI and Automation whilst retaining the vital human interaction for seamless and meaningful CX
  • Refresh and revamp to craft seamless customer journeys across all touchpoints for outstanding end-to-end customer experience
  • Turn into business-critical customer feedback, measure online interaction, and action customer insights for insight-driven strategies

Sponsors & Partners

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ICXP Awards and Recognition

More information to follow

Register Now

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