Jakarta, Indonesia
15th June (100% Physical Event) 9:00AM - 17:00PM (GMT + 7) | 16th June (100% Virtual Event) 10:00AM - 13:30PM (GMT + 7)


By 2025, Asia Pacific’s e-commerce sales are expected to reach USD 2 trillion. Consumers are increasingly connecting and shopping through online platforms unlocking tremendous opportunities for businesses of all kinds. In today’s customer-driven market, customer experience (CX) is becoming an increasingly important aspect of competitive success.

Customer-centric strategies complemented by cutting-edge technologies that help businesses effectively manage and harness customer data are instrumental in providing the personalised experience that new-age customers demand. With global CX technology spending forecasted to reach USD 641 billion by end of 2022, business leaders must put CX as the forefront of their growth strategies.

The NXT CX Summit returns on Wednesday, 15, 16 June 2022 for its 6th edition, and brings together over 120 attendees, 20 speakers and 8 sponsors to meet, network, and share their ideas on the latest technologies and strategies within the CX space. Join the discussion virtually.


Event Speakers

Conference Chairman

Carsten Ley

Founder & Customer Experience Consultant


Steering Committee

DR (Can) Sri Safitri, M. Eng

Deputy Executive Vice President

Digitalisation at Telkom Indonesia

Arivuvel Ramu

Group CTO

Tonik Digital Bank

Adam Chee

Chief, Smart Health Leadership Centre, Institute of Systems Science

National University of Singapore, Singapore

Irene Lim

Assistant Vice President

Customer Relations at a global leading hospitality lodging company

Muhammad Mushrif

Learning & Development Specialist Learning & Development Specialist


Jimmy Auw

Director of Asia Pacific CX, Technical Support and PMO

Lenovo, Indonesia

Dr. Kartina Sury

Senior Fellow at Center for Indonesian Policy Studies (CIPS)


Rajat Chawla

Founder, Customer Experience Master Minds

Koyopo, India

Samynathan Raju

Regional head - Malaysia and Indonesia


Shitalkumar R. Sukhdeve

Senior Data Scientist (AVP)

PT Smartfren Telecom Tbk, Indonesia

Alfi Yani Andranurviza

Head of CX & Digital Services

Great Eastern Life Indonesia

Kerim Bertrand

Chief Sales Officer, Global


Handito Aji Saroso

Senior Business Consultant & Country Lead

Zoho Indonesia

Aldila Septiadi

Digital Group Sr GM / Head of Marketing Technology

PT. Erajaya Swasembada

Philip Joseph

SVP - Customer Experience & Service Operation

PT. Indosat Tbk

Sonny Supriyadi

SVP - Head, Pricing and Data Analytics


Edwin Sugianto

COO, CMO & Digital Transformation Champion

Mandiri AXA General Insurance


Chief of Digital Transformation Office

Ministry of Health of the Republic of Indonesia

Edmund Situmorang

Managing Director and Head of AI

TechConnect Academy (Sinarmas Mining)

Maneesha Bhusal

Director, Head of Customer Experience


Juan Kanggrawan

Head of Data Analytics & Digital Products

Jakarta Smart City

Ravi Shankar

Country Head

Lenskart, Indonesia

Hrushi (Hrushikesh) Kulkarni

Regional Leadership Council (Volunteer for Asia)Regional Leadership Council (Volunteer for Asia),

Customer Experience Professionals Association (CXPA), India

Who will Attend?

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Product Development and Innovation
  • Heads of Consumer Insights and Analytics
  • Senior Management ( CEO, CMO, COO, CDO, CTO)

Industry Focus

  • BFSI
  • Travel & tourism
  • Hospitality
  • Hospitality and Healthcare
  • Telecom
  • E-commerce
  • Manufacturing
  • Aviation
  • Entertainment

Why Attend?

  • Hear from CX Chiefs and leaders on their best practices for CX and building a sustainable plan for the future
  • Gain insights on latest technologies and solutions to improve your CX strategy and delivery
  • Understand how you can use data to derive value and refine customer loyalty
  • Explore customer engagement strategies to drive efficiency & consistent experiences

Sponsors & Partners

Gold Sponsor

Associate Sponsor

Session Sponsor

Supporting Partner

Supporting Association Partner

Media Partners

Register Now

      +  17  =  26

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