6th NXT CX SUMMIT SEA 2022
By 2025, Asia Pacific’s e-commerce sales are expected to reach USD 2 trillion. Consumers are increasingly connecting and shopping through online platforms unlocking tremendous opportunities for businesses of all kinds. In today’s customer-driven market, customer experience (CX) is becoming an increasingly important aspect of competitive success.
Customer-centric strategies complemented by cutting-edge technologies that help businesses effectively manage and harness customer data are instrumental in providing the personalised experience that new-age customers demand. With global CX technology spending forecasted to reach USD 641 billion by end of 2022, business leaders must put CX as the forefront of their growth strategies.
The NXT CX Summit returns on Wednesday, 15, 16 June 2022 for its 6th edition, and brings together over 120 attendees, 20 speakers and 8 sponsors to meet, network, and share their ideas on the latest technologies and strategies within the CX space. Join the discussion virtually.
Event Speakers
Conference Chairman
Founder & Customer Experience Consultant
ASIA PMO
Entrepreneur, Enabler & Project Lead in Customer Experience, Agile and Business Transformation. Leading large-scale projects in Europe, Latin-America & South-East Asia. After his 20+ year career for companies like Deloitte Germany, VW Mexico, Rolls-Royce UK and Lazada Vietnam, he founded Asia PMO in 2018, focussing on getting clients to understand and implement company initiatives to strive for a great customer experience and a culture to foster a result- and team-oriented environment to excel today’s accelerated world. He is an internationally accomplished keynote speaker, Trainer & Coach and was recently elected in the top 150 CX global thought leaders.
Steering Committee
Deputy Executive Vice President
Digitalisation at Telkom Indonesia
Currently a DEVP (Deputy Executive Vice President) of Customer Experience (CX) & Digitalisation at Telkom Indonesia, the largest telco with over 200 Million subscribers base.
Safitri is a leadership expert who delivers high-energy presentations that challenge audiences to leverage their focus and pay attention to what matters most at work and in life. She spoke in many international forums including Telco AI Summit Europe in London, TM Forum Digital Transformation World in France, Digital World Summit in Singapore, and other international forums and summits in Brunei, Thailand, and Malaysia.
Beginning her career as a country Manager of Infonet Services Corporation, Safitri’s portfolio included as a Project Director under Chief Innovation Strategic Portfolio Office where she developed strategic partnership with Australia telco, Chief Marketing Officer of Telkomtelstra (a subsidiary of Telkom Indonesia and also a joint venture company of Telkom Indonesia and Telstra Australia) and Project Director Customer Experience Transformation.
Safitri is also the first woman to lead as the President of FAST (Forum Alumni Universitas Telkom). She is also the co founder of Indonesia Cyber Security Forum (ICSF) and Indonesia Blockchain Society (IBS). She also serves as Indonesia Councillor of ASEAN CIO Association (ACIOA). She has been awarded a number of prizes and honours such as CX Leader of the Year 2021, the Top 50 Global CX Leaders 2020, a Regional Executive Leadership Award in 2018, Women Leadership Award in 2017, and Most Influential Brand Leaders Award in 2016.
When not speaking or training, Safitri can be found cycling with her most iconic folding bike. She also considers herself a slow runner.
Group CTO
Tonik Digital Bank
Ramu is the Chief Technology Officer (CTO) at Tonik, the Philippines’ first purely digital neobank overseeing the Digital Banking IT Organization (Engineering, Technology, Security and Operations Units).He brings over 18 years of expertise in information technology, enterprise architecture, product development, IT Operations, innovation and security fromthe banking and telco industries.
Prior to joining Tonik, he served as IT Director for Capgemini Singapore (SG) where he spearheaded a Digital Transformation program for the leading telco, Celcom in Malaysia. Further, Ramuworked as a Chief Architect (Deputy Director) for Tagit Singapore where he architected and implemented over two dozen retail and business banking solutions for some of the biggest names in banking such as DBS (SG and HK), UOB Retail and Business Banking and Maybank in Singapore, BSN and RHB in Malaysia, Citi and Axis Bank in India, and EON (Union Bank PH), Philippine National Bank (PNB) and Chinabankin the Philippines to name a few.
A global citizen, Ramu is fluent in English, Tamil, Telugu and Hindi and currently resides in Singapore with his wifeand twosons. He holds a master’s degree in Computer Science from Bharathiar University (India), and is currently pursuing an MBA at Murdoch University (Australia) and a PG Diploma in Innovation and Design Thinking at Massachusetts Institute of Technology (MIT).
Adam Chee
Chief, Smart Health Leadership Centre, Institute of Systems Science
National University of Singapore, Singapore
Irene Lim
Assistant Vice President
Customer Relations at a global leading hospitality lodging company
Hrushi (Hrushikesh) Kulkarni
Regional Leadership Council (Volunteer for Asia)Regional Leadership Council (Volunteer for Asia),
Customer Experience Professionals Association (CXPA), India
COO and CMO
Mandiri AXA General Insurance
With more than 20 years of experience in Technology and Digital, 14 years of which is in financial industry, Edwin is focusing on ensuring business growth through exceptional customer experience by leveraging the accelerated speed of digital transformation. Edwin’s personal moto is ‘Consistently in a pursuance of a greater purpose’, which reflects his commitment to achieve higher goals and to give back to the people”
Chief, Smart Health Leadership Centre, Institute of Systems Science
National University of Singapore, Singapore
Assistant Vice President
Customer Relations at a global leading hospitality lodging company
Learning & Development Specialist Learning & Development Specialist
Bateriku.com
Director of Asia Pacific CX, Technical Support and PMO
Lenovo, Indonesia
Senior Fellow at Center for Indonesian Policy Studies (CIPS)
Indonesia
Founder, Customer Experience Master Minds
Koyopo, India
Regional head - Malaysia and Indonesia
Freshworks
Senior Data Scientist (AVP)
PT Smartfren Telecom Tbk, Indonesia
Head of CX & Digital Services
Great Eastern Life Indonesia
Chief Sales Officer, Global
SmartMessage
Senior Business Consultant & Country Lead
Zoho Indonesia
Handito is responsible for leading and driving Zoho Indonesia go-to-market strategy & execution and opening new markets by spreading Zoho brand awareness, building teams, creating solid demand generation systems, and secure strategic channel and partner. He is an expert at helping companies gain growth through understanding the end-to-end digital customer journey and securing new business partnership channels.
Digital Group Sr GM / Head of Marketing Technology
PT. Erajaya Swasembada
SVP - Customer Experience & Service Operation
PT. Indosat Tbk
Philip Joseph is the Senior Vice President for Customer Experience & Service Operations for Indosat Ooredoo Hutchison , a Telco in Indonesia.
Having had more than 25 years of experience in the telecoms sector in Malaysia and Internationally, he started his career in Malaysia with Celcom, Axiata and has worked in countries such as Tanzania, Afghanistan, the Maldives, Myanmar and now in Indonesia since 2019
In September 2019 , Philip was shortlisted as one of the Top 25 CX Leader Award Finalist “ by MyCustomer and in 2020 , Philip won the Gold Award for Best CX Personality in Asia for shaping Customer Experience in Asia.
SVP - Head, Pricing and Data Analytics
Maybank
Chief of Digital Transformation Office
Ministry of Health of the Republic of Indonesia
Managing Director and Head of AI
TechConnect Academy (Sinarmas Mining)
Managing Director & Head of AI of TechConnect Academy (Sinarmas Group). Over 15 years in senior management experience with passion in Strategy, Information Technology, and Human Capital Development with a motto of “Invest in People”. Has been a speaker and Community Resource on Digital Transformation and Security, Data Science and Artificial Intelligence. And has been invited to many International Leaders’ Summit to speak on Machine Learning, Natural Language Processing, Project Management and Digital Marketing. Has been studying abroad since early teens, graduated High School in the Philippines and finished his bachelor’s degree in Computer Science and took on Master’s in Business at the age of 17. Worked in United States for 11 years as Programmer and Strategist, and enthusiastic about technology especially in the field of Artificial Intelligence.
Director, Head of Customer Experience
JD.ID
Head of Data Analytics & Digital Products
Jakarta Smart City
Juan Kanggrawan is the current Head of Data Analytics & Digital Products at Jakarta Smart City. His key role is to fully utilize data to formulate public policy and to improve quality of public services. Juan is actively planning, building and delivering digital and data product portfolios. He is actively analyzing complex and diverse urban data on a daily basis: citizen complaint/aspiration, transportation/mobility, health (COVID-19), flood, CCTV, etc. In order to build an exciting and innovative digital ecosystem in Jakarta, he is also developing and aligning strategic partnership framework between Jakarta Smart City with other government agencies, business enterprises, research agencies and universities.
Country Head
Lenskart, Indonesia
Ravi is passionate about understanding Consumers behavior across segments in different geography. He has 19+ years of rich experience across Textiles, Imports & Exports , Retail and Business development in Fashion Footwear, Apparel & Food. He is People Oriented leader focused on achieving desired results in highly competitive environments.
He has extensive background in all areas of management, budget development and strategic planning having worked both with International Fashion Footwear Brand (ALDO) and Big Indian Corporate (Future Group) . Coming from this experienced background, He will be able to bring an assortment of knowledge and skills to every area of business.
His Current role involves leading and mentoring a multicultural and professional team to deliver business excellence and profitable growth in Indonesia. He is experienced Of Business Development, Category Management and Strategic Planning with a demonstrated history of working in the retail industry. Strong skills in Category Management, Strategic Negotiations, Business & Supply chain Planning, P&L and Cash flow management, Retail Analytics, Retail Operations, Digital Transformation, Customer Acquisition, Problem Solving, Team.
Regional Leadership Council (Volunteer for Asia)Regional Leadership Council (Volunteer for Asia),
Customer Experience Professionals Association (CXPA), India
Who will Attend?
- Customer Experience Heads
- Customer Relations Heads
- Customer Service heads
- Customer Loyalty Heads
- Customer Operations Heads
- Contact Centre Heads
- Heads of UX
- Chief Digital Heads
- Technology Heads
- Chief Marketing Heads
- Heads of Product Development and Innovation
- Heads of Consumer Insights and Analytics
- Senior Management ( CEO, CMO, COO, CDO, CTO)
Industry Focus
- BFSI
- Travel & tourism
- Hospitality
- Hospitality and Healthcare
- Telecom
- E-commerce
- Manufacturing
- Aviation
- Entertainment
Why Attend?
- Hear from CX Chiefs and leaders on their best practices for CX and building a sustainable plan for the future
- Gain insights on latest technologies and solutions to improve your CX strategy and delivery
- Understand how you can use data to derive value and refine customer loyalty
- Explore customer engagement strategies to drive efficiency & consistent experiences
Sponsors & Partners
Gold Sponsor
SmartMessage is the omni-channel marketing and customer experience platform that helps leading brands confidently scale communications over millions of customers in real-time. SmartMessage enables the world’s leading brands connect with their customers and deliver real-time relevance in omni-channel experiences.
Throughout our journey, we’ve explored the challenges that disabled our customers from realizing their full potential and the barriers that complicated their move towards digital transformation. And we’ve come up with a comprehensive suite of products and solutions to overcome these challenges. SmartMessage empowers businesses to deliver seamless omni-channel experiences and build long lasting relationships by providing a reliable, scalable marketing platform.
SmartMessage still stands true to its founding vision and now, proudly serves more than 2,000 customers – from startups to the most prominent financial institutions across 3 continents with 100+ employees. In the FSI industry, SmartMessage has a strong penetration serving the pioneers of the Middle East, East Europe and Turkey including Saudi National Bank, NBD, Riyad Bank, İsbank, Albaraka and Garanti BBVA Romania.
SmartMessage has also strong partnership relations with leading companies in technology and telecommunications. The company is a highly recognized Microsoft Gold Partner and a Microsoft Cloud Solution Provider (CSP).
Associate Sponsor
With 50+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho Corporation is one of the world’s most prolific software companies.
Zoho is privately held and profitable with more than 10,000 employees. Zoho is headquartered in Austin, Texas with international headquarters in Chennai, India. Additional offices are in Singapore, India, Japan, China, the United States, Mexico, Australia, the Netherlands, and the United Arab Emirates.
Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. More than 75 million users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself. For more information, please visit www.zoho.com.
Trejhara Solutions Ltd. (an Aurionpro group co.), is a public listed technology products and solutions provider that helps enterprises to accelerate digital innovation, securely and efficiently. Employing more than 1,370+ domain and technology experts across Asia, Middle East, Africa, North America and Europe. We have been consistently recognised amongst the top 100 technology solutions providers for BFSI, Telecom, Utility and Retail sectors.
Enhance Customer Experience and Customer Communication with Interactive Technology Trejhara’s Interact Suite provides a comprehensive, interactive, personalised communication experience including analytics and customised audio-video communication across multiple domains. It drives end-to-end digital transformation.
Session Sponsor
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360 degree view of the customer, are ready to go, easy to use and offer quick return on investment. The company’s products include Freshdesk, Freshservice, Freshworks CRM, Freshcaller, Freshteam, Freshchat, and Freshrelease. Headquartered in San Mateo, Calif., with global offices in India, UK, Australia and Germany, Freshworks’ 3,000+ team members work in offices throughout the world. For more information, visit www.freshworks.com
Supporting Partner
Supporting Association Partner
Media Partners
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