Entrepreneur, Enabler & Project Lead in Customer Experience, Agile and Business Transformation. Leading large-scale projects in Europe, Latin-America & South-East Asia. After his 20+ year career for companies like Deloitte Germany, VW Mexico, Rolls-Royce UK and Lazada Vietnam, he founded Asia PMO in 2018, focussing on getting clients to understand and implement company initiatives to strive for a great customer experience and a culture to foster a result- and team-oriented environment to excel today's accelerated world. He is an internationally accomplished keynote speaker, Trainer & Coach and was recently elected in the top 150 CX global thought leaders.

Currently a DEVP (Deputy Executive Vice President) of Customer Experience (CX) & Digitalisation at Telkom Indonesia, the largest telco with over 200 Million subscribers base.  Safitri is a leadership expert who delivers high-energy presentations that challenge audiences to leverage their focus and pay attention to what matters most at work and in life. She spoke in many international forums including Telco AI Summit Europe in London, TM Forum Digital Transformation World in France, Digital World Summit in Singapore, and other international forums and summits in Brunei, Thailand, and Malaysia. Beginning her career as a country Manager of Infonet Services Corporation, Safitri’s portfolio included as a Project Director under Chief Innovation Strategic Portfolio Office where she developed strategic partnership with Australia telco, Chief Marketing Officer of Telkomtelstra (a subsidiary of Telkom Indonesia and also a joint venture company of Telkom Indonesia and Telstra Australia) and Project Director Customer Experience Transformation. Safitri is also the first woman to lead as the President of FAST (Forum Alumni Universitas Telkom). She is also the co founder of Indonesia Cyber Security Forum (ICSF) and Indonesia Blockchain Society (IBS). She also serves as Indonesia Councillor of ASEAN CIO Association (ACIOA). She has been awarded a number of prizes and honours such as CX Leader of the Year 2021, the Top 50 Global CX Leaders 2020, a Regional Executive Leadership Award in 2018, Women Leadership Award in 2017, and Most Influential Brand Leaders Award in 2016.  When not speaking or training, Safitri can be found cycling with her most iconic folding bike. She also considers herself a slow runner.

Ramu is the Chief Technology Officer (CTO) at Tonik, the Philippines’ first purely digital neobank overseeing the Digital Banking IT Organization (Engineering, Technology, Security and Operations Units).He brings over 18 years of expertise in information technology, enterprise architecture, product development, IT Operations, innovation and security fromthe banking and telco industries. Prior to joining Tonik, he served as IT Director for Capgemini Singapore (SG) where he spearheaded a Digital Transformation program for the leading telco, Celcom in Malaysia. Further, Ramuworked as a Chief Architect (Deputy Director) for Tagit Singapore where he architected and implemented over two dozen retail and business banking solutions for some of the biggest names in banking such as DBS (SG and HK), UOB Retail and Business Banking and Maybank in Singapore, BSN and RHB in Malaysia, Citi and Axis Bank in India, and EON (Union Bank PH), Philippine National Bank (PNB) and Chinabankin the Philippines to name a few. A global citizen, Ramu is fluent in English, Tamil, Telugu and Hindi and currently resides in Singapore with his wifeand twosons.   He holds a master’s degree in Computer Science from Bharathiar University (India), and is currently pursuing an MBA at Murdoch University (Australia) and a PG Diploma in Innovation and Design Thinking at Massachusetts Institute of Technology (MIT).