CX Unleashed: Navigating the Future with Generative AI in Customer Experience

Organized By

Elevate CX: Transforming Customer Experience for Sustainable Success

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Enent Overview

The customer experience market in Indonesia is experiencing substantial growth, driven by factors such as digital transformation, evolving customer expectations, government initiatives, and industry-specific demands. Businesses in the region are increasingly recognizing the paramount importance of delivering exceptional customer experiences to thrive in a highly competitive market landscape.

The swift digital transformation in the region has paved the way for the widespread adoption of advanced technologies and digital solutions that enhance customer interactions and streamline operational processes. This adoption encompasses the utilization of artificial intelligence, chatbots, and data analytics to personalize customer experiences and provide efficient customer support.

Indonesia boasts a sizable and tech-savvy youthful population that seeks seamless and convenient experiences across various channels, prompting organizations to align their business strategies with an omnichannel approach that encompasses both online and offline touchpoints.

As part of this strategic shift, there has been a strong emphasis on enhancing overall customer satisfaction in both the public and private sectors.

The 9th NXT CX Summit & Awards SEA is aligned with the goal of establishing a successful platform for discussing global best practices and addressing the challenges encountered in delivering a successful customer journey.


Showcase Innovation

Highlight the latest CX trends, technologies, and strategies that businesses can implement to stay competitive.

Thought Leadership

Position the conference as a platform for industry leaders to share insights and best practices in CX.

Networking Opportunities

Emphasize the chance for businesses to connect with potential partners, clients, and collaborators.

Return on Investment

Illustrate how sponsoring and attending the conference can lead to tangible ROI through increased customer satisfaction and loyalty.

Interactive Workshops

Offer practical workshops that enable businesses to develop actionable CX improvement plans.

Case Studies

Share success stories of businesses that have transformed their CX and achieved remarkable results.

Vendor Profile

Digital Engagement Companies
Customer Experience Companies
Customer Satisfaction Solution Providers
IOT/ML/AI/RPA in CX companies
CX Data Management Companies
Cloud based CX Solution providers
Customer experience Platforms companies
Analytics, test and Automation
Social Media Marketing
Search Engine Optimization Companies
Digital First Omni channel Customer Service
Adaptive workforce engagement
Contact Centre Management Companies
Customer Communication & Media Analytics Companies
Customer Success Companies
Customer Loyalty Programs
Customer Relationship Management
Speech recognition Companies
Bot development companies
Self Service Kiosks
Queing and Routing Companies
Citizen Experience and Culture Change companies

Participant Geographies

Rest of South East Asia

Our Speakers

Harrison Hudson

WordPress Dev.

Lucy Evelyn

Ui/UX Designer

Elizabeth Sofia

Software Dev.

Charlie Cooper

Graphics Designer

Charlie Cooper

Graphics Designer

Elizabeth Sofia

Software Dev.

Harrison Hudson

WordPress Dev.

Elevating Customer Experience Innovate, Integrate, Inspire